The website of TravelUp has received numerous positive reviews on Trustpilot, with an average of 3.7/5 stars. However, there are also some issues that have been raised. It is essential to find out more about the company before you make your final decision. Listed below are some things to look for. These points will help you decide whether TravelUp is legit and safe to use.
Website
TravelUp has been taking the hassle out of booking travel arrangements since 2004. They aim to make world travel easy for their customers. They are members of the ATOL scheme, which protects your booking in case the airline goes bust. They are also obliged to refund any money you pay for flights that are not available.
Customer service
Using secret shopper programs to measure service standards can make a difference, too. The unbiased feedback from these programs can be used to reward employees. For example, a gift certificate to a local restaurant can be awarded to the employee with the highest score in customer service. That way, each employee will feel like they are doing something right.
Price match guarantee
Price match guarantees are a great way to get the best deal on travel. Many airline companies and holiday providers offer them. The price match guarantee varies depending on the airline and holiday provider, but it’s worth checking the terms to make sure you’re getting the best deal. You can also take advantage of cancellation policies if you see that the price of your holiday has dropped. In fact, some package providers only charge you a deposit if you decide to cancel.
Apple Vacations’ price match policy does have some specific conditions. First, it doesn’t apply to expired or no-longer-available rates, time shares, auction sites, dynamic air, car rental taxes, opaque room categories, or other services. Secondly, the price match may not be valid if you make any changes after booking.
IATA accreditation
Accreditation by the IATA is an excellent way to guarantee that your travel agency will meet industry standards. The accreditation process takes several months, and entails gathering business licenses, insurance records, tax forms, and bank statements. The IATA also requires members to pass a class to learn how to operate as a travel agent. Members must also undergo a three-month apprenticeship in an approved agency. This process is not inexpensive, and not every travel business has the time, financial resources, and staff to put together a complete application.
Obtaining an IATA accreditation for travel uplifts a business’s profile in the marketplace and provides a sense of certainty for consumers. The IATA logo is displayed on websites and premises, adding value to a travel agency’s public image. Besides this, the IATA seal of approval helps suppliers and customers communicate with an agency directly, which simplifies the payment and booking process.
Customer feedback
Customer feedback on Travelup is an important aspect to consider before choosing a service. After all, the costs associated with travel can add up. If you have already paid for a ticket, you don’t want to be charged for the same trip over again. If that happens to you, then you may want to think about contacting the ombudsman’s services. You can find information about these services through Citizen’s Advice.
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